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MONDAWE Patio Swing Hanging Folding Egg Chair With Cushions

MONDAWE Patio Swing Hanging Folding Egg Chair With Cushions

Prix habituel $225.09 USD
Prix habituel Prix soldé $225.09 USD
Vente Épuisé
Frais d'expédition calculés à l'étape de paiement.
Color

Shipping & Delivery

We've spent years designing the perfect products for your workspace. We will ship your order using faster, safer, and more reliable methods.

Shipping Methods

We do not deliver to FPO, APO, and PO Box addresses.

All orders are shipped out via UPS or USPS or Fedex.

 

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For the exact locations of your shipment, please click Order TrackingEnter your email/phone number and order ID to  to check the logistics information 

How Long Will My Order Take to Arrive?

We've got warehouses all around the US that help us get your products to you ASAP. 

Standard Shipping

Processing Time

2-3 business days

Shipping Time

3-7 business days

The Delivery Time=Processing time+Shipping time

  • Free shipping On All Orders 

Shipping area: The CA only

* We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

REMINDERS

  • When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays in getting your order. Thank you!
  • We are not responsible for any return shipping cost if the product didn’t meet your expectation or placed the wrong order after the order has been shipped out.
  • Delivery might take longer during holidays or weekends. 

About Shipping Insurance

Note: You can choose whether to purchase it. Amount of shipping insurance: 3% of sales are charged as shipping insurance.

  • For orders with shipping insurance, you are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product,Mondawe can create a free return label for you.
  • For orders without shipping insurance, you will need to pay extra for return shipping. We can create a return label for you, when we receive the product back, we will subtract the return shipping cost from the original purchase amount, the remaining amount will be returned to your payment account, please pay attention to the account information alert. You can also choose to send it back yourself, but need to provide us with the tracking number and carrier
  • For customers who purchase shipping insurance, if the product is lost / the customer accidentally lost parts, we are free to replace the customer

FAQs

Return & Refund

Your 100% satisfaction is important to us. If you have any questions and concerns, please feel free to contact us.

30-Day Return & Exchange Policy

How long does a return service expire after purchase? Is there a charge?

Most items fall within the 30-day return window of delivery.

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved. (Include shipping costs, and breakage fees for sending back products)Also, you’ll need to send them back exactly how they came, which means it has to be in the same like-new condition and you have to return it in its original packaging.

How to return the items?

 

1. Please contact us: service@mondawe.com. (Note: Don't mail back to the original address, Mondawe will inform the return address in the email)
2. State the reason for the refund and provide a purchase order. For products with quality problems, you should provide the appropriate pictures and videos. For non-quality issues, customers state the reason for return so that we can make better improvements to the product.
3. Package the Item(s). Please ensure all parts are in the original packing way. (Note: Do not scribble on the original packaging, such behavior will affect our secondary sales. We have the right to make relevant deductions to you)
4. Ship Out the Package(s) via trackable shipping methods. Provide us with the tracking number and carrier (Untrackable return will delay refund).

You will receive a notification email within 3-5 working days after we received your item(s), and when the refund is processed. The refund will be made to the account that the funds were originally drawn from.


Please note that for a credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a chargeback from your credit card company during the return process due to the time it takes to resolve chargeback disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, please contact us for assistance.

A few items can’t be returned, including:

  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page.(For non-quality returns, we have the right to return only up to 50% of the amount for you, please note that a good understanding of the product after careful purchase.)
  • Open Box Items
  • Any item that is more than 30 days after delivery

General Return

You can initiate a return within 30 days of receipt if you are not satisfied with the items. All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You have to pay for the return or exchange cost if no quality issues are involved.

Defective Return

To qualify for a defective return, one of the following must apply:

  • Item has a defect or is faulty or malfunction
  • An incorrect item was received
  • Missing part(s)
  • Damaged

We recommend you check the items within 48 hours of receipt and report to our customer service as soon as possible. Please offer a copy of your original order confirmation, confirm the item number & QTY of the defective item(s), and photographs or video clearly showing the defect(s). Depending on the situation, we will be responsible for refunds, exchanges, or replacements according to your preference within 30 days of receipt. After 30 days, Mondawe will make every attempt to rectify, 

Supplement Terms

1. Damaged items mean items that have been damaged in shipping.

To help you efficiently, please report to customer service the damaged product within 48 hours after you receive the item, and do not discard the damaged item&its packaging. 

2. Undeliverable and Refused Package

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include but is not limited to extra shipping charges and handling fees.

 

REFUND OPTIONS

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

1. I RECEIVED A DAMAGED OR INCORRECT PACKAGE!

Don't worry, we’ll take care of it and work with you to find the best solution.

If you receive the wrong item or it arrives damaged, do not unpack or install it. Please contact us so we can arrange for a replacement. Once you have installed the item, it cannot be returned.

2. WHAT ARE MY REFUND OPTIONS

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

3. WHEN WILL I RECEIVE MY REFUND

  • For credit card refunds, we’ll begin issuing your refund once we’ve received your returned item(s) correctly. Most banks will process the refund within 3-5 business days.
  • For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@mondawe.com.

Contact Us

QUESTION & CONCERNS

Our customer service team is ready to assist you 

 

CONTACT INFORMATION

Company Name

Mondawe Inc

Phone Number

6478352618

Contact Email

service@mondawe.com

Address

US Office Address: 7065 E 54th Pl, Commerce City, COLORADO 80022, US

CA Office Address: 1511 Sandy Beach Rd, Pickering Ontario L1W 1Z5, Canada 

HongKong Office Address:

HongKong Weifei Home Technology Co., Limited

Rm1101B, 11/F, LippoSunPlaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, HongKong.

 

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